FuelPro Support and Privacy Requests
Contact: support@fuelpronutrition.com
Use this address for product support, account problems, privacy questions, data access, correction, export, deletion, consent withdrawal, Strava disconnection and security reports.
What to include
Please include:
- the email address connected to your FuelPro account;
- a clear description of the request;
- relevant screenshots or dates, without including unnecessary sensitive information.
FuelPro may request additional information to verify identity before disclosing or deleting personal data.
Privacy rights requests
You can request:
- a copy of your personal data;
- correction of inaccurate data;
- deletion of your account and data;
- a portable export;
- restriction or objection where applicable;
- withdrawal of a consent;
- information about providers or processing;
- disconnection of Strava or termination of coach access;
- optional analytics opt-out.
FuelPro aims to respond within one month. Complex or numerous requests may require a lawful extension, in which case FuelPro will explain the delay.
Account deletion
FuelPro ordinarily completes verified deletion requests in active systems within 30 days. Some limited records may be retained where required for security, legal obligations, consent evidence or legal claims. Deleted data may remain temporarily in secured backups until normal rotation.
Security reports
Use the subject line Security report and describe the issue without attempting to access another person's data. FuelPro will prioritise credible security or privacy incidents.
Medical emergencies
Support is not monitored as an emergency health channel. Call 112 or the relevant emergency service.
Postal contact
Pablo Benko Cerje Samoborsko 1/8 10430 Samobor Republic of Croatia support@fuelpronutrition.com